Refund Policy
Refund Policy
Effective Date: 12th September, 2023
1. Introduction
Welcome to www.daroora.com . We strive to provide you with an exceptional online shopping experience. However, we understand that there may be instances where you need to return a product. This Refund Policy outlines our guidelines for processing refunds, exchanges, and returns. Please read it carefully before making a purchase.
2. Eligibility for Refunds
We accept refund requests under the following conditions:
2.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the item. We will provide instructions on returning the product or offer a replacement or refund, based on your preference.
2.2 Incorrect Product: If you receive an incorrect product, please notify us within 1 day of receiving the item. We will arrange for the correct item to be shipped to you, or you can choose to receive a refund.
2.3 Change of Mind: We understand that sometimes you may change your mind about a purchase. In such cases, you can request a refund within 3 days of receiving the product. Please note that the product must be in its original condition, unused, and with all the original packaging and tags intact. Return shipping costs for change-of-mind refunds are the responsibility of the customer.
3. Refund Process
3.1 Initiating a Refund: To initiate a refund request, please contact our customer support team through info@daroora.com. Provide the necessary details such as your order number, reason for the refund, and any relevant images or documentation.
3.2 Refund Verification: Our team will review your request and may require additional information or evidence to process the refund. We aim to complete this process within 5 business days.
3.3 Refund Options: Upon approval, you can choose one of the following refund options:
a. Full Refund: The total purchase amount, including shipping fees (if applicable), will be refunded to your original payment method.
b. Store Credit: If you prefer, we can issue store credit that you can use for future purchases on our website.
4. Shipping Costs
Shipping costs for returns due to damaged, defective, or incorrect products will be covered by us. For change-of-mind returns, you are responsible for the return shipping costs.
5. Exceptions
Please note that the following items are not eligible for refunds or returns:
a. Digital Downloads: Downloadable products or digital content cannot be returned or refunded.
b. Personalized and Customized Items: Products that have been customized or personalized according to your specifications are non-refundable, unless they are damaged or defective.
c. Services and Events: For events and services, refunds are generally not provided unless the event is canceled, significantly altered, or rescheduled. We do not offer refunds for personal reasons or no-shows. We appreciate your understanding and commitment to the events and services we provide.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at info@daroora.com.
7. Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of this policy.
By making a purchase on www.darorra.com, you agree to the terms and conditions outlined in this Refund Policy.
Thank you for shopping with us!